Help
Shipping Policy
At TADÉR, we are committed to delivering your leather goods promptly and efficiently. We offer standard delivery on all orders, with an expected delivery time of 3-5 working days. When the order is delivered, you have the option to try the shoes on first, before you pay. To make your shopping experience even more convenient, we provide free delivery on all orders!
Return Policy
We pride ourselves on the quality of our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return process:
- Eligibility: Exchange or Return must be requested within 10 days of the delivery date.
- Condition: Items must be in their original condition, unused, and with all tags still attached.
- Exchange/Return Process: To initiate the process, please contact our customer service team via email or phone. We will guide you through the steps and provide a shipping label after which you can send us the item to be returned.
- Exchange/Return: After our team has received the item and confirmed that it meets our Exchange/Return conditions, we will either offer an exchange or refund (if applicable).
For any questions regarding our shipping or return policies, please contact our customer support team. We are here to help you with any issues or concerns you may have.
Size Chart
|
US
|
7
|
8
|
9
|
10
|
11
|
12
|
|
UK
|
6
|
7
|
8
|
9
|
10
|
11
|
|
EUR
|
40
|
41
|
42
|
43
|
44
|
45
|
Frequently Asked Questions
How do I know what size to order?
You can refer to the shoe size that you currently wear and choose the same size on our website. We follow the same standards and each pair is tested to ensure they meet the standard size requirements.
Where is my order?
You can contact us on the following number for updates on your order: 0331 4555455.
What if I need to change my order?
You can always replace the item you want before it is shipped. Please call 0331 4555455 to change the item.
What payment methods do you accept?
Bank Transfer & Cash On Delivery
Can I exchange something? How do I do that?
Yes, you can exchange any product as long as your request has been received within 3 weeks of receiving the order and the product is in the same condition as it was delivered.
What if my items are damaged or defective?
We work hard to bring you great quality, but we know we’re not perfect. If you ever receive a damaged or defective item, please let us know at 0331 4555455 within 3 days of receipt of your order.
How much do you charge for shipping?
We offer free shipping.
I am interested in buying a product that is not available anymore, what can I do?
You can always contact us on 0331 4555455 to get update on it.